At ScrubsEssay, we take pride in delivering high-quality, original academic assistance to healthcare students. If we fall short of our promises, we are committed to making it right—quickly and fairly.

Our Commitment to Your Satisfaction

Quality Assurance Guarantee

• We offer free unlimited revisionsto ensure your work meets the promised quality and follows your provided instructions.
• If revisions do not resolve your concerns, you may request a full or partial refund based on eligibility.

Secure Prepayment Policy

• You only pay 25% upfront to place your order.
• The remaining balance is due only after the final draft is delivered and meets your expectations.

Refund Eligibility & Process

We maintain fair refund policies to protect both students and writers.

Situations Where Refunds Apply

Missed Deadlines:

• If we fail to meet the agreed deadline without prior notice, you are eligible for a full refund.

Plagiarism or AI-Generated Content:

• If Turnitin detects plagiarism or AI-generated content, we will issue a 100% refund and provide a free rewrite.

Failure to Follow Instructions:

• If the delivered work does not comply with the instructions, you initially provided, we offer revisions or a refund.

Non-Refundable Situations

🚫 Change of Mind:

• Refunds are not available if you change your mind after submitting instructions or approving drafts.

🚫 Academic Misuse:

• If you submit our work as your own without completing payment, this violates our Honor Code, and no refund will be issued.

🚫 Partial Work Completion:

• If part of the work has already been delivered (e.g., 2 out of 3 pages completed), only a partial refund will be granted based on the percentage of work completed.

📌 For dispute escalation, refer to our Terms and Conditions for detailed resolution policies.

How to Request a Refund

We aim to resolve all refund requests within 1–3 business days.

1. Contact Support
   • Email support@scrubsessay.com with your order ID and issue details.
2. Review & Investigation
   • Our team will assess your case within 24 hours and determine eligibility.
3. Resolution Options
   • Depending on the situation, you may choose from a rewrite, account credit, or refund.

Refund Timelines

• Wallet Credits: Processed instantly.
• Payment Gateway Refunds: Typically take 3–5 business days via Stripe.

100% Money-Back Scenarios

We ensure zero-risk guarantees to maintain trust and transparency.

Order Cancellations

• If you cancel within 1 hour of payment, you are eligible for a full refund.

Writer Unavailability

• In rare cases where we cannot assign a writer, we will refund your 25% prepayment immediately.

Duplicate Payments

• If you are accidentally charged twice, report the issue for an instant reversal.

Why Trust ScrubsEssay?

We prioritize security, confidentiality, and fair business practices.

PCI-DSS Compliance

• All payments are securely processed via Stripe, and we do not store credit card details.

SSL Encryption

• Bank-level security ensures the protection of your personal and payment details.

Audit Trail

• You can track the status of your refund in real time via your dashboard.

📌 For more details on data protection, see our Privacy Policy.

Frequently Asked Questions (FAQs)

Can I get a refund after submitting my essay to my school?

No. Submitting the work waives your eligibility for a refund to prevent academic misuse.

What if I don’t like my writer’s writing style?

You can request a free writer replacement—no refund needed.

How are partial refunds calculated?

Refunds are based on the percentage of completed work. (Example: If 1 out of 3 pages is delivered, you will receive a 66% refund).

Need Help? We’re Here 24/7!

📧 Email: support@scrubsessay.com
⏰ Response Time: 1–2 business hours (on average).

We are committed to fairness, transparency, and academic integrity. If you have any questions about our refund policy, feel free to reach out.